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Best Practices Guide to Developing
and Monitoring SLAs

When defined and applied properly Service Level Agreements (SLAs) help IT staff meet end-user demand by providing a coherent picture of application performance and availability.

A well planned approach covers the fundamentals:

  • Define the business service
  • Collect and correlate to reveal service performance
  • Interpret the business impact
  • Resolve quickly, prevent when possible
  • Present - don't just tell 

Learn how your organization can minimize the resources needed for SLA management and more readily align ITs services with the needs of the business.